Customer Services Department
- Customer Services
- Subscription renewal process
- Free Trials
- Help Notes
- Enhanced Service Options
- Price lists
- Update your contact details
- International contacts
Customer Services
Friendly and efficient
We aim to provide a friendly and professional first point of call for our customers and other contacts; between us we have extensive knowledge of the company, its history and its services. You can rely on us to help you resolve any queries you may have.
Subscription renewal process
UK & Overseas:
Customer Services is involved in a wide range of activities but our primary responsibility is managing the subscription renewal process for all our services. We ensure the subscription process runs smoothly and that there is no disruption to your service.
Disc dispatch:
We organise the dispatch of our disc services so if you encounter any problems, please let us know as soon as possible so we can ensure it is resolved quickly and efficiently.
Email: customerservices.book@nielsen.com
BookData Online access management:
We are also responsible for administering and managing your access to BookData Online and other services. This process should run smoothly whether you are taking up a free trial or are a fully paid-up subscriber. Any problems with the service should first be reported to our Help Desk as quickly as possible so we can ensure there is no disruption to your service and therefore your business.
Email: help.bookdata@nielsen.com
Free trials - BookData & BookNet
FREE TRIALS are available for our disc and online services, to take advantage of these offers either click on the right hand links or email: customerservices.book@nielsen.com
Help Notes - BookData
We provide Help Notes for many of our services to ensure you get the most from your investment. To find out more click here.
Enhanced Service Options - BookData & BookNet
Dependent upon the service your currently take you may find that for a small outlay you can either increase the frequency that you receive a disc service or go online to gain access to an improved service that provides more up-to-date information. To find out more and any additional cost, contact: customerservices.book@nielsen.com
Price Lists
Our price lists run from 1st January to 31st December; all prices quoted exclude VAT at the current rate of 17.5%
Click one of the following options to download the latest price list:
Disc Service
BookData Online
BookData Record Supply (price available on application) email: sales.bookdata@nielsen.com
BookData Enhanced Data Service for Publishers (price available on application) email: publisher.services.book@nielsen.com
If you are interested in our export price lists, please email: sales.bookdata@nielsen.com
Update your contact details
It is very important that we have your latest contact information so that we can contact you regarding your service (changes affecting your subscription or technical problems we might encounter from time to time) and by communicating electronically we help the environment. Please send any contact detail changes to: customerservices.book@nielsen.com
International Contacts
BookData Australia
Email: info@nielsenbookdata.com.au
www.nielsenbookdata.com.au
BookData New Zealand & Asia Pacific
Email: info@nielsenbookdata.co.nz / info@nielsenbookdata.biz
www.nielsenbookdata.co.nz / www.nielsenbookdata.biz
BookData, BookNet & BookScan South Africa
BookData SAPnet is the brand used to promote our services via Publications Network (Pty) Ltd t/a SAPnet
Email: data@bookdatasapnet.co.za
www.bookdatasapnet.co.za
To contact us:
Tel: +44 (0)1483 712 325
Email: customerservices.book@nielsen.com
UK & Ireland Disc and BookData Online Subscriptions - Kelly Francis, Customer Services Assistant
(Except South Africa, Australia, New Zealand and Asia Pacfic. See below)
Email: Kelly.Francis@nielsen.com
Record Supply Service & Export Market Disc and BookData Online Subscriptions - Sarah Gillings, Customer Services Executive
(Except South Africa, Australia, New Zealand and Asia Pacfic. See below)
Email: Sarah.Gillings@nielsen.com
BookData Record Supply Service - Angela Kendall, Record Supply Service Manager
Our team also works closely with our Sales and IT colleagues to supply bespoke data services.
Email: Angela.Kendall@nielsen.com
Richard Merrick, Customer Services Manager
Email: Richard.Merrick@nielsen.com
